Shipping and Delivery Policy

Last Updated: October 18, 2025

Shipping Coverage

Ristorax currently ships to addresses within Australia only. We do not ship internationally at this time.

Processing Time

Orders are processed within 1-2 business days (Monday-Friday)
Orders placed on weekends or public holidays will be processed on the next business day
You will receive a confirmation email once your order is processed
A tracking number will be provided once your order ships

Shipping Methods and Timeframes

Standard Shipping:

Delivery within 3-5 business days after dispatch
Available to all Australian addresses
Tracking included

Expedited Shipping:

Available at checkout for faster delivery
Delivery timeframes vary by location
Additional charges apply

Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Order weight and size
Selected shipping method

Delivery

Signature may be required upon delivery
If you're not home, the carrier will leave a notification with pickup instructions
Packages not collected within the carrier's holding period may be returned to us
You are responsible for providing accurate shipping information

Order Tracking

Once your order ships, you will receive:

A shipping confirmation email
A tracking number
A link to track your package

Delivery Issues

Delayed Deliveries: If your order is delayed beyond the estimated timeframe, please contact us at inforistorax@gmail.com with your order number.

Lost or Damaged Packages:

Contact us immediately if your package arrives damaged
We will work with the carrier to resolve lost package claims
Replacement or refund will be provided for lost or damaged items

Incorrect Address: We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before completing your order.

Undeliverable Packages

If a package is returned to us as undeliverable due to:

Incorrect address
Failed delivery attempts
Refusal of package

We will contact you to arrange reshipment. Additional shipping charges may apply.

Remote Areas

Delivery to remote areas may take longer than standard timeframes. Additional shipping charges may apply for remote locations.

Order Changes

If you need to change your shipping address or order details:

Contact us immediately at inforistorax@gmail.com
Changes can only be made before the order is dispatched
Once shipped, orders cannot be redirected

Bulk Orders

For bulk orders or commercial quantities, please contact us for custom shipping arrangements and pricing.

Public Holidays

Shipping and delivery times may be affected by Australian public holidays. Orders will be processed on the next business day following a holiday.

Contact Us

For shipping inquiries: Email: inforistorax@gmail.com

We're here to help ensure your Ristorax order arrives safely and on time!